Turkish State Railways
Ata
CONTACT > Passenger Information

 

CONTACT DETAILS FOR PASSENGERS

Information Centers      (Information Centers provide services between 06:00 – 23:30.)
   ANKARA           +90 312 309 05 15 /336 
   İSTANBUL        +90 216 348 80 20
   İZMİR                +90 232 484 86 38

Passenger Department Fax: +90 312 311 13 06

 

Phones of Ticket Offices

 

For the incidents experienced during your travel in central stations and/or stations and requiring immediate and urgent solution, you can call our Call Center form 444 82 33.

You can also submit your other suggestions and complaints;
 

In written form via mail order to TCDD General Directorate Passenger Department

TCDD Additional Service Building
Anafartalar Mah. Talatpaşa Bulvarı No:12 06330 - Altındağ/ANKARA
 

By hand to Regional Directorates and Station Offices

 

By filling forms in Customer Relations Management System